Uniting Country Housing: Request Maintenance

Do you have a maintenance request?

At Uniting Country Housing (UCH), we address maintenance concerns promptly and efficiently. We prioritise repairs that present health and safety risks to our tenants or could lead to property damage.

Tenant’s can report maintenance a number of ways:

Calling Tenancy Officers directly

Speaking with Tenancy Officers at property inspections

Calling 1300 067 777 and requesting to speak with UCH staff

Logging repairs on this site by completing a Maintenance Request Form

All maintenance jobs are triaged based on health and safety risks. There are three Priority ratings:

PRIORITY 1: Emergency

For emergencies such as power outages, gas leaks, malfunctioning smoke alarms, or electrical shocks, we aim to start work within 4 hours of being notified. Repairs are typically completed within 5 business days. The tenant MUST be at home, or a call-out charge applies.

After hours emergency number (for priority 1 only): 0427 675 940

PRIORITY 2: Urgent

Urgent issues like lack of hot water, blocked toilets, or burst pipes are addressed within 24 hours of notification. We strive to complete these repairs in 7 business days.

PRIORITY 3: Routine

Routine maintenance, which includes problems like faulty stoves, leaking taps, and broken fly screens, will be scheduled to begin within 21 days of notification, with a completion target of 45 business days.

Thank you for your patience

Please note that these timeframes may vary based on the availability of materials and contractors.

We are committed to resolving your maintenance issues as swiftly as possible and appreciate your patience.

MAINTENANCE REQUEST FORM

Our Maintenance Contractors

At UCH, we appreciate feedback from our Tenants on every aspect of our service, including the performance of our Maintenance Contractors. If you have feedback to provide, please contact your Tenancy Officer or complete our feedback form here.

All contractors have:

Working with children checks completed
Work, Health and Safety policies and procedures
Required qualifications and licences

When working at UCH, property contractors will:

Clear and remove all work debris before leaving the property
Be polite and respectful to tenants
Provide tenants with information regarding their completion timeframes where practical
Ensure that they leave their work space in a safe and clean condition

Contractors will not:

Enter properties when only a child or minor is present. A minor is anyone 17 years or younger
Complete maintenance work without being provided with a work order from a UCH staff member
Tolerate abuse or threats from any tenants or visitors at the property.